Virgin Plus My Account

FAQs

• How do I check my Virgin Mobile account?
  You can view and manage your Virgin Mobile bill online by signing in to Your Account. If you have not registered for Your Account yet, you can do so from the sign in page. Once signed in, navigate to the Billing tab along the top of the page.
• Why can't I log into my Virgin Mobile account?
  If you are still unable to log into your account, please try the following: Go to Your Account and click on forgotten your email address and password and complete the instructions. If it shows it doesn't recognise your account, don't worry-go to the next step. Next, on Your Account, click on register now and complete.
• What has happened to the Virgin Mobile App?
  The app does everything the previous Virgin Media app and Virgin Mobile app did but now, customers can manage all their accounts – for mobile, broadband, TV and home phone – in one handy place. ... The new app works on iPhone iOS 11 and up and Android 6 and up.
• How do I pay my Virgin Mobile bill?
  My Account app
  

  • Download and open the My Account app.
  • Hit Pay Now.
  • Enter the Amount you want to pay.
  • Hit Select a method of payment.
  • Select a saved credit card (you have to be logged in) or enter relevant CC info.
  • Review and submit.
• How do I check my balance on Virgin Mobile?
  Visit your app store and search for "Virgin Mobile My Account" for the balance app. Text Balance to 789789. Call 789 and press option '1' for your remaining allowances. Or check it on a computer by visiting Your Account.
• How do I access my Virgin Mobile account?
  How to register a Virgin Mobile account
  

  • Visit the Your Account registration page.
  • Enter your mobile number and select Continue.
  • Enter the code we just sent to your mobile (keep in mind, the code's case sensitive)
  • Confirm your details and answer the security question.
  • Enter your email address and create a new password.
• What is the Virgin Mobile app?
  The My Virgin Media app lets you stay on top of your broadband, TV, home phone and mobile accounts, all in one place, wherever and whenever you'd like.
• Can you get a Virgin Mobile app?
  But we're not stopping there… The app is available for free on both Android (Android 6.0 or above) and iOS devices (iOS 11 or above). Click here to download the My Virgin Media App now.